Return and Refund Policy

You may request a return for any eligible dress within 7 days of receiving it, even if you change your mind.

Return conditions

• The dress is unworn, unwashed, undamaged and in its original condition, with no fragrance, makeup, marks or stains.
• All original tags, and any return-security tag supplied with the dress, remain attached and have not been removed.
• The dress has not been altered, shortened or tailored.
• The dress is returned with its original packaging and all included accessories.
• The request is submitted through this page within 7 days of actual delivery.

How the return works

1. Submit the form using your order number and the email used at checkout, then select the dress, quantity and reason.
2. Submission creates a request only; it is not automatic approval or a refund.
3. Qumra reviews the delivery date and eligibility, then arranges the first available reverse pickup for an approved intake.
4. After the parcel arrives, we inspect the dress against the conditions above and approve or reject the return.
5. Only a return that passes inspection proceeds to a refund to the original payment method.

Qumra pays the reverse-shipping cost within Saudi Arabia and arranges the pickup.

Refunds and exchanges

The amount due for accepted items is returned to the original payment method after inspection. The time for the amount to appear may vary by bank, Tap or Tamara.

Direct exchanges are not available. You may return an eligible dress and place a new order.

For a wrong or defective item, use the same form and choose the closest reason. Add details in the note; our team may request a product photo later if needed.

If the form is unavailable, contact our single support inbox on WhatsApp.

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