{"id":16,"date":"2026-02-22T10:04:28","date_gmt":"2026-02-22T10:04:28","guid":{"rendered":"https:\/\/qumracouture.com\/?page_id=16"},"modified":"2026-07-21T16:12:32","modified_gmt":"2026-07-21T16:12:32","slug":"%d8%b3%d9%8a%d8%a7%d8%b3%d8%a9-%d8%a7%d9%84%d8%a7%d8%b3%d8%aa%d8%a8%d8%af%d8%a7%d9%84-%d9%88%d8%a7%d9%84%d8%a7%d8%b3%d8%aa%d8%b1%d8%ac%d8%a7%d8%b9","status":"publish","type":"page","link":"https:\/\/qumracouture.com\/en\/%d8%b3%d9%8a%d8%a7%d8%b3%d8%a9-%d8%a7%d9%84%d8%a7%d8%b3%d8%aa%d8%a8%d8%af%d8%a7%d9%84-%d9%88%d8%a7%d9%84%d8%a7%d8%b3%d8%aa%d8%b1%d8%ac%d8%a7%d8%b9\/","title":{"rendered":"Exchange and Return Policy"},"content":{"rendered":"<section class=\"qumra-return-policy\" dir=\"ltr\"><h1 class=\"qumra-return-policy__title\">Return and Refund Policy<\/h1><p class=\"qumra-return-policy__lead\">You may request a return for any eligible dress within 7 days of receiving it, even if you change your mind.<\/p><h2>Return conditions<\/h2><ul><li>The dress is unworn, unwashed, undamaged and in its original condition, with no fragrance, makeup, marks or stains.<\/li><li>All original tags, and any return-security tag supplied with the dress, remain attached and have not been removed.<\/li><li>The dress has not been altered, shortened or tailored.<\/li><li>The dress is returned with its original packaging and all included accessories.<\/li><li>The request is submitted through this page within 7 days of actual delivery.<\/li><\/ul><h2>How the return works<\/h2><ol><li>Submit the form using your order number and the email used at checkout, then select the dress, quantity and reason.<\/li><li>Submission creates a request only; it is not automatic approval or a refund.<\/li><li>Qumra reviews the delivery date and eligibility, then arranges the first available reverse pickup for an approved intake.<\/li><li>After the parcel arrives, we inspect the dress against the conditions above and approve or reject the return.<\/li><li>Only a return that passes inspection proceeds to a refund to the original payment method.<\/li><\/ol><p class=\"qumra-return-policy__shipping\"><strong>Qumra pays the reverse-shipping cost within Saudi Arabia and arranges the pickup.<\/strong><\/p><h2>Refunds and exchanges<\/h2><p>The amount due for accepted items is returned to the original payment method after inspection. The time for the amount to appear may vary by bank, Tap or Tamara.<\/p><p><strong>Direct exchanges are not available. You may return an eligible dress and place a new order.<\/strong><\/p><p>For a wrong or defective item, use the same form and choose the closest reason. Add details in the note; our team may request a product photo later if needed.<\/p><div class=\"qumra-return-policy-cta\" dir=\"ltr\"><a class=\"qumra-return-policy-cta__button\" href=\"https:\/\/qumracouture.com\/en\/return-request\/\">Start a return request<\/a><p>Have your order number and the email used at checkout ready.<\/p><\/div><p class=\"qumra-return-policy__support\">If the form is unavailable, contact our single support inbox on <a href=\"https:\/\/wa.me\/966579411452\" target=\"_blank\" rel=\"noopener\">WhatsApp<\/a>.<\/p><p class=\"qumra-return-policy__privacy\"><a href=\"https:\/\/qumracouture.com\/en\/privacy-policy\/\">Privacy Policy<\/a><\/p><\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-16","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/qumracouture.com\/en\/wp-json\/wp\/v2\/pages\/16","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/qumracouture.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/qumracouture.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/qumracouture.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/qumracouture.com\/en\/wp-json\/wp\/v2\/comments?post=16"}],"version-history":[{"count":1,"href":"https:\/\/qumracouture.com\/en\/wp-json\/wp\/v2\/pages\/16\/revisions"}],"predecessor-version":[{"id":702,"href":"https:\/\/qumracouture.com\/en\/wp-json\/wp\/v2\/pages\/16\/revisions\/702"}],"wp:attachment":[{"href":"https:\/\/qumracouture.com\/en\/wp-json\/wp\/v2\/media?parent=16"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}